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CX5 Performance Academy
Privacy Policy
Effective Date: March 2026 | Last Updated: March 2026
At CX5 Performance Academy (“CX5,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at cx5performance.com or enroll in any of our courses or programs.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out a contact form on our website
- Enroll in a course or training program
- Sign up for our email list or pilot program
- Send us an email at info@cx5performance.com
- Communicate with us by phone or other means
This information may include:
- Your name and job title
- Company name and industry
- Email address and phone number
- Payment information (processed securely through SamCart — we do not store payment details)
- Messages and communications you send us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or search terms
- Device type and operating system
This information is collected through standard web server logs and may use cookies or similar technologies.
1.3 Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
2. How We Use Your Information
We use the information we collect to:
- Process course enrollments and payments
- Deliver course content and training materials
- Communicate with you about your enrollment or inquiries
- Send updates about new courses, programs, or resources (with your consent)
- Issue certificates and CX5 Certified Team designations
- Improve our website, courses, and services
- Respond to your questions and support requests
- Comply with legal obligations
- Conduct pilot program research and collect feedback
3. How We Share Your Information
CX5 Performance Academy does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:
- SamCart — for course delivery and payment processing
- Email service providers — for communications
- Website hosting providers — A2 Hosting
These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure HTTPS encryption on our website
- Secure payment processing through SamCart
- Limited access to personal information by authorized personnel only
- Regular review of our data collection and security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your course enrollment and access
- Fulfill our legal and contractual obligations
- Resolve disputes and enforce our agreements
- Improve our services based on historical data
When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights & Choices
You have the following rights regarding your personal information:
6.1 Access & Correction
You may request access to the personal information we hold about you and ask us to correct any inaccurate or incomplete information. Contact us at info@cx5performance.com to make this request.
6.2 Deletion
You may request that we delete your personal information, subject to certain legal and contractual obligations. We will honor deletion requests where we are not required by law or legitimate business need to retain the information.
6.3 Opt-Out of Marketing
If you have opted in to receive marketing communications from us, you may opt out at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly at info@cx5performance.com
Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your enrollment or account.
6.4 Do Not Track
Our website does not currently respond to “Do Not Track” browser signals. We will update this policy if our practices change.
7. Third-Party Links
Our website may contain links to third-party websites, including SamCart and other resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
CX5 Performance Academy’s services are intended for adults and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. For material changes, we will make reasonable efforts to notify enrolled users via email.
Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
CX5 Performance Academy
Email: info@cx5performance.com
Website: cx5performance.com
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